Call Monitoring: The Case for Quality over Quantity
People ask me all the time. How many evaluations should be done for an effective call monitoring program in our
Call quality monitoring best practices: Making the case for collaboration
In this article, you’ll learn basics of the best in class call monitoring techniques. By Marcia Jenkins, Senior Operations Manager
Monitoring Your Salespeoples’ Gatekeeper Skills
One of the most overlooked pieces of the equation can be successfully getting past the gatekeeper to a decision maker.
Telemarketing Services Success Starts with Key Vendors
Outsourced telemarketing can be a treacherous endeavor if you don’t have the right partners. Key Vendor Spotlight: An Interview with
Why Outsourced Telemarketing With Owner-Operators Is Best
One of the longest conversations I have with people outside of our organization is how our business model works. By
Telemarketing Firm in Nebraska: Owner Operator Spotlight
Telepromm has the capacity and depth to conduct all types of call center programs. By Heather Dubas, Senior Operations Manager
In-house vs. Outsourced Telemarketing Services Cost Comparison
When considering the use of outsourced telemarketing, the often unstated question is “how does the quoted cost compare to my
Best Practices for Implementing New Programs with an Outsourced Call Center
Rich Hamilton, Director of Implementation and Team Improvement Lead at Telepromm is featured in the September 2013 Connections Magazine. Read his article
Advantages of Outsourced Telemarketing
Outsourced telemarketing is very cost effective, and has many benefits. Conducting an effective B2B telemarketing program is no easy feat.
Existing Customer Cross-Sell Campaigns = Sales Success!
What better way to create trust with your customers than to find them additional products, services, and solutions with the