Business to business telemarketing requires mojo
Having “mojo” is important when it comes to business to business telemarketing success. By Megan Hottman, Brand Evangelist Yesterday I
Outbound and inbound call center manager’s formula for worthwhile work
From the perspective of a manager on why she enjoys her work. By Shannon Svasek, Operations Manager With almost twenty
Telemarketing Solutions Employee Spotlight: Steve Small, VP of IS
It can be challenging for organizations to find candidates that are a good culture fit and have excellent leadership skills.
Telepromm + AnswerNet = Expanded Outsourced Services, Capabilities, & Expertise
Quality Contact Solutions is excited to announce that we’ve joined forces with telephone answering services provider, AnswerNet. Earlier this year,
How to Continuously Improve Your Telemarketing Programs
Telemarketing programs need to be evaluated continuously to improve efficiencies, increase company morale, and find new opportunities. After countless hours
The Importance of Quality Data
There are so many different ways to create, capture, and return data that it can become a little complex at
Outsourced Telemarketing: Data Collection Best Practices
Capturing data during a telemarketing call seems pretty straight forward. The telemarketing agent simply types in what the customer says.
Lead Segmentation for Telemarketing Companies
Here’s a fact: Just as people have a unique set of strengths and weaknesses, outbound marketing call center operations also
Lead Segmentation for Telemarketing Companies
A key piece that contributes to the effectiveness of increased productivity is to ensure the entire sales process is optimized
7 Lessons Learned From Building Telemarketing Reports In Tableau
In telemarketing, accurate and timely data is fundamental in making intelligent business decisions. By Steve Small, Vice President of Information