How to Use Telemarketing Services to Increase Tradeshow Attendance
QCS recently had an outsourced telemarketing opportunity to do just that for one of our clients and it proved to
Use Call Center Services for Trade Show Follow Up
Often times the post show follow up is not well thought out or isn’t executed in the best way. By
Key Advantages
What is a Key Advantage? By definition, it is a core competitive advantage. What is a Key Advantage? By definition,
How to Partner with a Contact Solutions Provider
A successful relationship with your call center partner is essential for the growth and health of your business. By Megan
Telemarketing Services: How to Measure ROI
Return on Investment (ROI) is one of the primary metrics that sales organizations use to measure the real performance on
Your Most Important KPIs for your Outbound Campaign
One of the best things about outbound telemarketing is that everything can be measured. By Angela Garfinkel, President and Founder
How to Create the Perfect Outbound Telemarketing Report
It is imperative that reports are created with a good understanding of what will be required to ensure a successful
Inbound Call Goals in Call Center Outsourcing
A successful contact solutions team includes an amazing customer service team whose primary responsibility is to handle incoming calls. By
How to Determine Inbound Service Level Goals
Determining inbound service level goals is one of the most important factors for anyone responsible for the inbound call center
Best Daily Report Template for Outsource Telemarketing (Updated!)
One of the biggest challenges with outsource telemarketing programs is how to measure performance. There are many indicators for evaluating