Staff Utilization: Finding the Right Balance
Let’s talk about what staff utilization means and why it’s an important KPI. By Marcia Jenkins, Senior Operations Manager There
Top Telemarketing Companies in the U.S. SWOT Analysis for 2020
In early 2020, the biggest problem facing top telemarketing companies in the U.S. was a lack of readily available staff.
7 Ways To Evaluate Outbound Call Center Teams
When evaluating your outbound call center team’s performance, there are a few things you must ask yourself. By Michelle Perry,
Telepromm Stands Out From Other Telemarketing Companies
Our goal is to make telemarketing simple. By A.J. Windle, Director of Client Engagement Born and raised in the heartland of
How To Select A Call Center Services Partner
Selecting the right call center services partner is vital. With so many call centers, how do you narrow it down?
Telesales Best Practices: Start with these 3 things in your telesales training
Telesales training can be painful, both for the trainees and for the trainer. By Angela Garfinkel, President When it comes
Build Confidence With These 5 Cold Calling Tips
Use our proven framework (including examples!) and create effective cold calling scripts for your business By Megan Fallis, Copywriter &
Compliance Checklist for Outbound Telemarketing
Use this checklist and avoid violating rules and regulations governing the outbound telemarketing industry. By Angela Garfinkel, President Since the
5 Inbound Call Center Outsourcing Secrets
Successful inbound call center outsourcing partners merge art and science together and create winning solutions for their clients. By Alejandra
How to determine your goals for your inbound call center
Establishing the right WIG keeps inbound call centers focused on achieving goals. By Chris Grothe, Vice President of Operations Back in the