Telemarketing Quality Assurance: Lessons Learned
Here are the top 5 things to consider when creating quality assurance processes for any telemarketing program, whether its B2B
Quality Monitoring Guidelines for Telemarketing Services
Learn the primary Do’s and Don’ts for Quality Monitoring. By Marcia Jenkins, Senior Operations Manager If you have ever been
Call Center Monitoring Checklist: Brief is Best
This article shows some of the reasons why you should develop a QA checklist that is short and concise for
Why use call monitoring in your call center
For Quality Assurance and Training purposes, this call may be monitored… By Marcia Jenkins, Senior Operations Manager For Quality Assurance
Call Monitoring: The Case for Quality over Quantity
People ask me all the time. How many evaluations should be done for an effective call monitoring program in our
Call quality monitoring best practices: Making the case for collaboration
In this article, you’ll learn basics of the best in class call monitoring techniques. By Marcia Jenkins, Senior Operations Manager
Monitoring Your Salespeoples’ Gatekeeper Skills
One of the most overlooked pieces of the equation can be successfully getting past the gatekeeper to a decision maker.
Why A Call Monitoring Form is an Essential Asset
Using a call monitoring form is essential to assess the quality of interaction between the front-lines and the customer. By
6 Ways to Instantly Improve Customer Satisfaction
Customers can make or break your business. Check out how to improve customer satisfaction to keep your clients happy. Customer
6 Quick & Reliable Ways To Increase Sales For Your Business
Use these simple yet effective ways to increase sales this year. Whether your call center is inbound or outbound, and if you have