Telemarketing Services: How to Measure ROI
Return on Investment (ROI) is one of the primary metrics that sales organizations use to measure the real performance on
Your Most Important KPIs for your Outbound Campaign
One of the best things about outbound telemarketing is that everything can be measured. By Angela Garfinkel, President and Founder
How to Create the Perfect Outbound Telemarketing Report
It is imperative that reports are created with a good understanding of what will be required to ensure a successful
Inbound Call Goals in Call Center Outsourcing
A successful contact solutions team includes an amazing customer service team whose primary responsibility is to handle incoming calls. By
How to Determine Inbound Service Level Goals
Determining inbound service level goals is one of the most important factors for anyone responsible for the inbound call center
Best Daily Report Template for Outsource Telemarketing (Updated!)
One of the biggest challenges with outsource telemarketing programs is how to measure performance. There are many indicators for evaluating
7 Lessons Learned From Building Telemarketing Reports In Tableau
In telemarketing, accurate and timely data is fundamental in making intelligent business decisions. By Steve Small, Vice President of Information
8 Key Metrics Telemarketing Companies Need To Evaluate Performance
Measuring campaign performance is more important than the campaign itself. Telemarketing companies use Key Performance Indicators (KPIs) to measure, evaluate, and assess
Top 5 Metrics for Inbound Telemarketing Services
So there I was coffee in hand ready to take on the day like every other day that week. As
Top 5 KPI’s to watch with Inbound Telemarketing Services
Managing Inbound Telemarketing Services can be extremely fun and extremely difficult at the same time. Sure the concept is easy,