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PCI Level 1 Call Center

As a company, if you accept or process payment cards, the PCI Data Security Standards apply to you. If you take credit cards via inbound telemarketing, customer service or outbound telemarketing, you will need a PCI compliant call center, preferably a PCI Certified Level 1 call center.

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A PCI Level 1 call center ensures credit card data is secure.

It’s in the news continuously – consumer credit card data is hacked and stolen. In an effort to combat these threats, Visa, MasterCard, American Express, Discover and JCB created a set of standards known as the Payment Card Industry Data Security Standards (PCI DSS). PCI DSS is required for all entities that store, process, or transmit cardholder data, including call center vendors and outsourcers. These standards include technical and operational requirements for organizations accepting or processing payment transactions. PCI DSS helps a company to avoid potential severe penalties/fines or even lose their credit card processing arrangement if a breach were to occur.
Other potential liabilities:

Loss of customer confidence

Diminished Sales

Fraud Loss

Higher subsequent costs of compliance

Go out of business

Do you need a PCI Level 1 Call Center? Contact Us!

Self-Assessments just don’t carry the same weight

Some organizations choose to do what’s called a Self Assessment. Don’t be fooled. A self- assessment is a good first step, but it doesn’t carry the weight of the third-party Telepromm’s Attestation of Compliance. While PCI Levels 2-4 only require self evaluation known as a Self-Assessment Questionnaire (SAQ), PCI Level 1 goes a step further to ensure proper security precautions are being taken by requiring a qualified Telepromm to complete a 3rd party assessment on all technical and operational system components included in or connected to cardholder data.

Cardholder data security is a serious business

Telepromm has been a PCI Certified Level 1 Call Center since May 2013. Over the years, the PCI Security Standards Council continues to add requirements and controls to make cardholder data more secure. Even though these requirements, and therefore the recertification process, becomes more difficult to obtain, Telepromm has successfully made the adjustments necessary to continue to be PCI Level 1 certified. We exist because the world is driven by sales and our goal is to provide quality call center solutions that achieve sales results. While there is always a focus on sales performance, we feel it is just as important to focus on continued customer confidence through secure credit card transactions. Contact us today to learn how Telepromm can help your organization with your outsourced call center and telemarketing solutions. Not sure if you’re getting the best results from your telemarketing vendor? Give our sales team a call today: 866-963-2889 to learn how your organization can benefit from a team of dedicated telemarketing professionals.

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